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POLICIES

Shipping & Delivery

Ready to Ship hair processes within 1 business day. Normal processing takes 3-5 business days. Your order is shipped out normally by the 4th or 5th day.

 

Shipping speed after processing is normally:​

USPS PRIORITY: 2-5 days (MONDAY - SATURDAY)

If you have an occasion near, please order your hair as early in advance as possible to prevent unforeseen delays. Refunds are not issued if hair does not arrive in time for an event. Order from "Ready to Ship" to have your hair shipped immediately.

Under no circumstance is Paradox Hair Collection responsible for lost or stolen packages by mail. Please make sure you include the correct address with the correct apartment number/house house address. ​If your package is delivered to the wrong address, please contact the post office that delivers to your area FIRST. If you have any troubles with delivery please contact the shipping carrier FIRST. Paradox Hair Collection can assist with contacting the shipping carrier if need be.

We encourage you not to make any hair appointments until your hair is in your possession. Paradox Hair Collection is not responsible for any appointment cancellation fees or lost deposits! Please refrain from booking your hair appointment until the hair is physically with you. 

On Hand/Local Pickup (ATL Area)

Online orders are not eligible for pickup due to order fulfillment purposes. 

There is a required 50% deposit for on hand pickup orders.​Apple Pay, Zelle, and cash are accepted forms of payment for pickups.

On Hand/ Local pickups are offered in the Metro Atlanta area when available. Pickups are announced via Instagram and email. If you want to schedule a pick up, use the direct message feature or TEXT 678-368-7672.​

We encourage you not to make any hair appointments until your hair is in your possession. Paradox Hair Collection is not responsible for any appointment cancellation fees or lost deposits! Please refrain from booking your hair appointment until the hair is physically with you. 

Ready to Ship

Ready to ship hair ships in 1 business day. 

If you place your order by 12:00 EST your order will ship same day.

ONLY items that are marked "Ready to Ship" are available for immediate shipping.

If your order includes an item that is not ready to ship, your whole order will ship together. 

If you need the "Ready to Ship" portion of your order to ship immediately, be sure to place a separate order. 

Returns & Exchanges

All sales are FINAL. There are no refunds, exchange or site credit only.

We take great pride in our products and due to the HIGH quality of our products we rarely ever encounter an unsatisfied customer. However, we understand there may be a case in which you need to return or exchange your order. In case of that event, Paradox Hair Collection will be happy to accommodate returns/exchanges on hair extensions that have not been opened, worn, or tampered with within 5 days of receipt. (Including hair that has been combed, brushed out, or tousled with.)

If you would like to exchange/return your order for site credit please contact customer care at ParadoxHairCollection@Gmail.com

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